Senior Relationship Executive - GL West

Bajaj Finserv Limited; Amravati; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team in Maharashtra, steering branch operations and profitability while driving growth in consumer gold loan and related products. The role focuses on customer acquisition, retention, and maintaining high compliance standards within the branch.

The candidate should have 4–7 years of relevant experience and a Bachelor's or higher degree, with strong communication skills and a track record in banking or client service.

Qualifications

• Experience in gold loan banking or related financial products is preferred.
• Strong written and verbal communication skills.
• Leadership and team supervision capabilities.
• Ability to plan and monitor branch operations and marketing activities.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility and leads.
• Plan and monitor branch field marketing for pipeline health and conversions.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged securities and manage vault responsibilities.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and train employees; provide timely feedback.
• Prepare reports and take actions to grow branch business.
• Grow gold loan revenue and other products like NCDs or gold coins.

Skills

Communication skills

Gold loan knowledge

People management

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager is responsible for providing full leadership and direction to the team of employees in growing the business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• Education Skill Qualifications: 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.