Senior Relationship Executive - GL West

Bajaj Finserv Limited; Vadodara; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

Bajaj Finance Limited is hiring a Branch Manager in Vadodara to lead daily operations and drive growth in consumer gold loan products. You will oversee a team, ensure compliant processes, and coordinate field marketing to build a strong customer base.

You will mentor staff, manage client relations, and strive for branch profitability while exploring cross-sell opportunities across financial products. The role emphasizes leadership and effective team direction.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor branch field level marketing activities to ensure healthy pipeline of leads and business conversion.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Valuation of gold ornaments with correct weight and purity assessment per company policy and audit compliance.
• Joint custodian of the Vault with responsibility for safekeeping pledged securities as per company policy.
• Keep NPAs under control through strong follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees and providing timely performance feedback.
• Maintain quality performance of the business and prepare reports for growth of the branch.
• Increase Gold Loan business and other products like NCDs, Gold Coins, etc.

Connaissances

Leadership

Communication skills

Mentoring

Team management

Formation

Bachelor's Degree

Post-graduation Degree

Description du poste

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.