Senior Relationship Executive - GL West

Bajaj Finserv Limited; Surendranagar; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is hiring a Branch Manager to lead a branch in Gujarat, India. The role focuses on driving profitability, customer acquisition, retention, and effective management of gold loan operations and related financial products.

The candidate should have 4–7 years of relevant experience, with a strong emphasis on leadership and customer service, and hold a Bachelor's or higher degree. The position requires coordinating with teams to achieve growth and brand visibility.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Postgraduate degree preferred.
• Experience in gold loan banking or client service preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to grow brand visibility.
• Plan and monitor field-level marketing for pipeline and growth.
• Engage with customers for acquisition and retention.
• Perform valuation and appraisal of pledged gold ornaments.
• Safekeeping of pledged securities as a vault custodian.
• Keep NPAs under control through follow-ups.
• Hire, coach, mentor, train employees with timely feedback.
• Maintain quality performance and produce growth reports.
• Increase gold loan business and other products (e.g., NCDs, Gold Coins).

Skills

Leadership

Communication

Team management

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

"This position is open with Bajaj finance limited". The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring, and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.