Senior Relationship Executive - GL West

Bajaj Finserv Limited; Jind; On-site; INR 550,000 - 950,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team in growing the consumer gold loan portfolio. You will drive branch operations, sales, and customer engagement while ensuring strict compliance and audit readiness.

You will manage field marketing, build customer loyalty, recruit and coach staff, and coordinate with internal and external partners to expand the business and strengthen the branch’s profitability.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing and promotional activities to boost brand visibility.
• Plan and monitor field-level campaigns to generate leads and growth.
• Engage with customers to acquire new business and retain existing clients.
• Ensure accurate valuation of pledged gold per policy and audit standards.
• Safeguard pledged securities; co-custodian of vault.
• Maintain NPAs through diligent follow-up on interest collections.
• Hire, coach, mentor staff and provide timely feedback.
• Prepare reports and drive business growth at the branch.
• Expand gold loan and third-party products like NCDs, gold coins.
• Maintain 100% process compliance.

Skills

Leadership

Communication

Team management

Customer service

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager has managerial responsibility for providing full leadership and direction to the team of employees in growing the business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch, for developing cohesiveness within the company and coworkers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in the branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation and maintenance of 100% process compliance at branch.
• Manage error-free valuation and appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.