Senior Relationship Executive - GL West

Bajaj Finserv Limited; Shimla district; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive growth in consumer gold loan business, and manage branch operations in Shimla district. The role emphasizes customer loyalty, strategic initiatives, and collaboration with external entities where needed.

The candidate should have 4-7 years of relevant experience, a Bachelor’s or higher degree, and strong communication, coaching and leadership skills to guide the branch to meet growth targets and maintain policy compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Lead field-marketing activities with the team to improve brand visibility.
• Plan and monitor field-level marketing to ensure a healthy pipeline of leads and conversions.
• Engage with customers for new acquisitions and retain existing customers.
• Ensure accurate valuation and weight/purity assessment of gold ornaments as per policy.
• Safekeeping of pledged securities as joint custodian of the vault.
• Maintain NPAs through diligent follow-ups for interest collections.
• Plan for smooth branch operations with team cohesiveness.
• Hire, coach, mentor and train employees with timely performance feedback.
• Prepare reports and drive growth of branch business across products.

Skills

Leadership

Communication skills

Coaching & mentoring

Training teams

Written communication

Verbal communication

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Requirements

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.