Senior Relationship Executive - GL South

Bajaj Finserv Limited; Vellur; In loco; INR 600.000 - 800.000; Tempo pieno

Descrizione del lavoro

Bajaj Finserv Limited is seeking a Branch Manager to lead a team, drive gold loan growth, and ensure excellent customer service at the Tamil Nadu branch. The role involves directing operations, marketing, and risk controls to deliver branch profitability and customer loyalty.

The ideal candidate will have 4–7 years of relevant experience, a bachelor’s or postgraduate degree, and strong communication skills to manage clients and staff effectively.

Competenze

• 4–7 years of relevant experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Mansioni

• Oversee branch operations and profitability.
• Lead field marketing activities to raise brand visibility.
• Plan and monitor marketing to build a healthy leads pipeline.
• Engage with customers for new acquisition and retention.
• Ensure accurate valuation and weight/purity assessment of pledged gold.
• Safeguard pledged securities in vault and ensure policy compliance.
• Maintain NPAs through follow-ups on interest collections.
• Plan for smooth branch functioning and internal cohesion.
• Hire, coach, and train employees with timely feedback.
• Prepare performance reports and drive branch growth.
• Increase gold loan business and cross-sell third-party products like NCDs and gold coins.

Conoscenze

Gold loan banking

Customer service

Team leadership

Communication

Formazione

Bachelor's degree

Postgraduate degree

Descrizione del lavoro

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.