Senior Relationship Executive - GL West

Bajaj Finserv Limited; Panipat; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Bajaj Finserv Limited in Panipat seeks an experienced Branch Manager to lead branch operations for gold loan products and related services. You will drive profitability, oversee field marketing, and manage customer acquisition and retention while ensuring compliance and accurate valuation.

The role requires 4–7 years in banking, a Bachelor's or higher degree, and strong communication skills. Leadership and mentorship abilities are essential for team growth and quality service.

Qualifications

• 4-7 years of relevant experience in banking/financial services.
• Bachelor's Degree or Post-graduate degree preferred.
• Experience in gold loan products and client service preferred.
• Strong written and verbal communication skills.

Responsabilités

• Lead branch operations and drive profitability.
• Plan and participate in field marketing to improve brand visibility.
• Engage with customers for new acquisitions and retention.
• Oversee valuation of gold ornaments and ensure compliance.
• Maintain NPAs through follow-ups and collections.
• Hire, coach, mentor, and provide performance feedback.
• Prepare reports and drive branch growth initiatives.
• Ensure 100% process compliance at branch.

Connaissances

Leadership

Team management

Communication skills

Gold loan banking experience

Formation

Bachelor's degree / Post-graduate degree

Description du poste

Job Purpose

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.