Senior Relationship Executive - GL West

Bajaj Finserv Limited; Halvad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in Halvad, Gujarat, seeks a Branch Manager to lead the team, drive gold loan business, and ensure compliant, customer-focused operations.

You will oversee branch performance, manage marketing efforts, and mentor staff to achieve growth while maintaining quality and risk controls.

Qualifications

• 4–7 years of relevant experience.
• Previous experience in gold loan banking or related management/ client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, performance and profitability.
• Drive field marketing activities to improve brand visibility and lead pipeline.
• Plan and monitor branch and field level marketing for growth and conversions.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation and appraisal of pledged gold with policy compliance.
• Safekeep pledged securities as joint custodian of the vault.
• Maintain NPAs through strong follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely feedback.
• Prepare reports and actions to drive growth and branch performance.
• Grow gold loan business plus other products like NCDs and gold coins.

Skills

Verbal communication

Written communication

Leadership

Team management

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.