Senior Relationship Executive - GL East

Bajaj Finserv Limited; Vidisha; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited is seeking an experienced Branch Operations Manager to lead all branch functions, drive profitability, and ensure compliance.

You will oversee field marketing, customer engagement, and team coaching, while safeguarding pledged gold assets and vault custody. The role requires 4-7 years in gold loan banking and strong communication, with a Bachelor's or higher degree preferred.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or post-graduate degree preferred.
• Experience in gold loan banking or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field activities to maintain leads and growth.
• Engage customers for new acquisitions and retain existing ones.
• Valuate gold ornaments for pledged collateral with accuracy and compliance.
• Safeguard pledged securities and manage vault custody.

Skills

Leadership

Communication

Customer service

Sales & marketing

Education

Bachelor's degree

Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.