Senior Relationship Executive - GL South

Bajaj Finserv Limited; Vizianagaram; In loco; INR 1.200.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

Bajaj Finserv Limited is seeking a Branch Manager to lead and direct a team for growing the consumer gold loan business. The role focuses on customer loyalty, business strategy development, and managing internal and external activities to drive growth.

Responsibilities include branch operations, profitability, and securing a strong lead pipeline through field marketing and customer engagement, with emphasis on compliance and accurate gold valuation.

Competenze

• Minimum 4–7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking or related financial services preferred.
• Proven written and verbal communication skills.

Mansioni

• Oversee branch operations, performance & profitability.
• Lead field-marketing activities to boost brand visibility and product reach.
• Plan and monitor branch and field marketing to maintain a healthy lead pipeline and growth.
• Drive customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation and appraisal of pledged gold, per policy and compliance.
• Joint custodian of vault; safeguard pledged securities as per policy.
• Maintain NPAs through proactive follow-ups for interest collection.
• Hire, coach, mentor and train staff and provide timely feedback.
• Ensure quality and performance of business; prepare reports and actions for growth.
• Grow gold loan business and cross-sell products (NCDs, Gold Coins).
• Maintain 100% process compliance at branch.

Conoscenze

Leadership

Team management

Field marketing

Communication skills

Coaching

Mentoring

Training

Formazione

Bachelor's Degree

Post-graduation Degree

Descrizione del lavoro

Job Summary

The position is open with Bajaj finance limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.