Senior Relationship Executive - GL South

Bajaj Finance; Visakhapatnam, Bobbili; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Bajaj finance limited in Visakhapatnam invites an experienced Branch Manager to lead the team, drive branch performance and grow the consumer gold loan portfolio.

You will supervise operations, coordinate field marketing, ensure policy compliance, manage vault custody, and mentor staff to deliver strong customer service and business growth. This role requires 4-7 years of relevant experience and a Bachelor’s or higher; strong communication and planning skills are essential.

Qualifications

• 4-7 years of relevant experience in gold loan banking or branch management.
• Bachelor's or higher degree preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive field-marketing activities to improve brand visibility.
• Plan, conduct and monitor branch field marketing to ensure healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation of gold ornaments with correct weight and purity as per policy.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Keep NPAs in control through strong follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with timely feedback.
• Maintain quality performance and prepare reports for branch growth.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% process compliance at branch.

Skills

Leadership

Team management

Customer engagement

Communication

Education

Bachelor's Degree or higher

Job description

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.