Senior Relationship Executive - GL West

Bajaj Finserv Limited; Alibag; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Branch Manager to lead a team in growing the consumer gold loan business. The role focuses on achieving branch profitability, driving field marketing, and improving customer acquisition and retention while ensuring accurate gold valuations and regulatory compliance.

The ideal candidate has 4-7 years of relevant experience, with a Bachelor’s or higher degree, and is proficient in communication with a track record in financial services.

Qualifications

• Clear and concise written and verbal communication skills.
• Leadership abilities to guide and develop a team.
• Experience in gold loan banking or related financial services is preferred.

Responsibilities

• Oversee branch operations and drive profitability.
• Lead field-level marketing to grow brand visibility and pipeline of leads.
• Engage customers for acquisition and retention of existing customers.
• Ensure accurate valuation and compliance of pledged gold ornaments.
• Maintain vault integrity and custody of pledged securities.
• Monitor NPAs and drive collections through follow-ups.

Skills

Communication skills

Leadership

Education

Bachelor's degree or Post-graduation

Job description

Job Summary

\"This position is open with Bajaj finance limited\" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports, and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.