Senior Relationship Executive - GL South

Bajaj Finance; Thoothukudi; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Tamil Nadu to provide strong leadership for a team, drive growth in gold loan and related products, and ensure high-quality customer engagement. The role emphasizes coaching staff, monitoring operations, and achieving branch profitability.

Responsibilities include planning field marketing, maintaining audit compliance, overseeing vault custody, and expanding the customer base while maintaining service standards across the branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch-level marketing to sustain healthy lead pipeline.
• Focus on customer engagement and acquisition as well as retention of existing customers.
• Conduct valuation appraisal of pledged gold ornaments with accuracy per policy and audit rules.
• Act as custodian of vault and ensure safekeeping of pledged securities.
• Keep NPAs in check through diligent follow-ups for interest collections.
• Hire, coach, mentor and train staff; provide timely performance feedback.
• Prepare reports and take actions to drive branch growth and performance.
• Increase gold loan business and cross-sell third-party products.

Skills

Leadership

Strategic planning

Team mentoring

Customer engagement

Field marketing

Communication

Sales growth

Education

Bachelor's Degree

Post-graduate Degree

Job description

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.