Senior Relationship Executive - GL South

Bajaj Finserv Limited; Siruguppa; On-site; INR 650,000 - 900,000; Full time

Job summary

Bajaj Finance Limited in Siruguppa, Karnataka seeks a Branch Manager to lead and direct branch operations, driving overall profitability and customer growth in gold loan products. You will supervise a team, participate in field marketing, and ensure compliance with company policies while striving for excellence in service and business expansion.

The role emphasizes safeguarding assets, maintaining quality performance, and mentoring staff to achieve branch targets in a dynamic financial

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities with the team to boost brand visibility.
• Plan and monitor field-level marketing to sustain leads and conversions.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Joint custodian of the Vault, safeguarding pledged securities.
• Keep NPAs in check through follow-ups for interest collections.
• Hire, coach, mentor, and train staff with timely feedback.
• Prepare reports and drive branch growth; expand gold loan and other products.
• Maintain 100% process compliance at the branch.

Skills

Leadership

Communication skills

Team management

Education

Bachelor's degree / Post-graduation

Job description

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.