Relationship Executive - GL South

Bajaj Finserv Limited; Thanjavur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to provide leadership and direction to a team, growing the consumer gold loan business and client base. The role focuses on customer loyalty and developing strategies and may involve management of external activities and individuals.

The ideal candidate will have 4-7 years of relevant experience, and a Bachelor's or Post-graduate degree is preferred. Strong communication skills and field-marketing acumen are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Strong written and verbal communication skills required.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch field marketing to maintain a healthy leads pipeline and drive conversions.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct valuation appraisal of pledged gold ornaments, ensuring weight and purity per policy.
• Serve as joint custodian of the vault for safekeeping of pledged securities.
• Maintain NPAs via proactive follow-ups for interest collections.
• Hire, coach, mentor and train staff with timely feedback.
• Maintain quality performance, prepare reports, and drive growth actions at branch.
• Grow Gold Loan business and cross-sell products like NCDs and Gold Coins.

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.