Relationship Manager - GL South

Bajaj Finserv Limited; Gubbi; In loco; INR 900.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

Bajaj finance limited is seeking a Branch Manager to lead a team, drive growth in the consumer gold loan segment, and build customer loyalty. The role emphasizes strategic direction, process compliance, and strong leadership to expand the branch’s business and client base.

The position requires 4–7 years of relevant experience, with a background in gold loan banking and excellent communication skills. You will collaborate with cross-functional teams to enhance profitability and customer

Competenze

• 4–7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service.
• Clear and concise written and verbal communication skills.

Mansioni

• Oversee branch operations and profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch marketing to maintain a healthy lead pipeline.
• Engage with customers to acquire new and retain existing clients.
• Ensure accurate valuation and compliance for pledged gold and vault custody.
• Manage NPAs through proactive follow-ups on interest collections.
• Coach and train staff, providing timely feedback on performance.
• Prepare branch performance reports and drive business growth.

Conoscenze

Gold loan knowledge

People management

Customer service

Communication skills

Formazione

Bachelor's or Master's degree

Descrizione del lavoro

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.