Senior Relationship Executive - GL West

Bajaj Finserv Limited; Jhajjar; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Branch Manager to provide leadership and direction to a team, driving growth in the consumer gold loan business and expanding the client base.

You will oversee branch operations, plan field marketing, ensure compliant valuation of pledged gold, safeguard vaults, manage NPAs, hire and mentor staff, and report on performance to fuel branch growth.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking, management or client service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and performance profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch marketing to build a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuation of gold ornaments with correct weight and purity per policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs in check through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with feedback.
• Prepare reports and actions for branch growth.
• Increase Gold Loan business and other products sold.

Skills

Leadership

Client service

Communication skills

Gold loan banking

Education

Bachelor's Degree / Post-graduation Degree preferred

Job description

Job Summary

\"This position is open with Bajaj Finance Limited\" The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations and performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.