Senior Relationship Executive - GL South

Bajaj Finance; Kamareddy; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in India seeks a Branch Manager to lead a team at the gold loan branch, drive business growth, and strengthen customer loyalty through strategic planning and disciplined execution.

You will oversee daily operations, ensure policy compliance and accurate valuation, coordinate field marketing, manage customer acquisitions, and mentor staff to achieve lending targets while safeguarding assets.

The role requires strong communication, planning, and performance coaching.

Qualifications

• 4–7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking or related management/customer service.
• Strong written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities to improve brand visibility.
• Plan, conduct, monitor field-level marketing activities to ensure healthy pipeline of leads.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Joint custodian of vault; safeguard pledged securities and ensure policy compliance.
• Manage NPAs through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with timely feedback.
• Maintain quality performance and generate reports for branch growth.

Skills

Leadership

Team management

Customer engagement

Communication skills

Planning

Education

Bachelor's degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.