Relationship Manager - GL South

Bajaj Finance; Dubbak; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to lead the branch team, drive growth in the consumer gold loan business, and ensure strong customer loyalty while implementing business strategies.

The role covers planning, performance oversight, sales coordination, field marketing, risk and compliance, staff development, and reporting. A candidate should have 4-7 years of relevant experience and appropriate degrees.

Qualifications

• 4-7 years of relevant experience
• Gold loan banking or client service preferred
• Strong written and verbal communication skills

Responsibilities

• Oversee overall branch operations and profitability
• Drive field-marketing activities to improve brand visibility
• Plan and monitor branch marketing to ensure healthy lead pipeline
• Focus on customer engagement for new acquisitions and retention
• Conduct accurate valuation of pledged gold ornaments per policy
• Safekeeping of pledged securities as per policies
• Maintain NPAs through diligent follow-ups on interest collections
• Hire, coach, and train employees with timely feedback
• Prepare reports and drive growth of branch business

Skills

Leadership

Team management

Customer engagement

Marketing coordination

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive, participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.