Senior Relationship Executive - GL West

Bajaj Finserv Limited; Khopoli; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited in Khopoli, Maharashtra invites applications for the Branch Manager role. This position provides leadership to a team, drives branch performance, and expands the consumer gold loan business while ensuring compliance and service quality.

You will coordinate field marketing, assess gold ornament valuations, manage vault custody, monitor NPAs, and mentor staff to deliver growth through customer engagement and cross-sell of related products.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and branch profitability.
• Lead field-marketing activities to raise brand visibility.
• Plan and monitor field marketing to maintain a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Conduct accurate valuation of pledged gold ornaments as per policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Control NPAs through proactive follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Maintain quality performance and prepare growth reports for the branch.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% process compliance at the branch.

Skills

Leadership

Client service

Communication skills

Team management

Sales orientation

Education

Bachelor's degree

Post-graduate degree preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.