Relationship Manager - GL South

Bajaj Finance; Bagalkote; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited in Karnataka seeks a Branch Manager to provide leadership and direction to a team, focusing on growing the consumer gold loan business and customer base. The role includes strategizing business initiatives, managing external partnerships if any, and driving profitability.

The ideal candidate has 4–7 years of relevant experience, with a Bachelor’s degree or higher, and prior gold loan banking or client service experience. Strong communication skills are essential for success.

Qualifications

• Strong leadership and team-management abilities.
• Clear and concise written and verbal communication skills.
• Ability to plan, mentor, and train staff.

Responsibilities

• Oversee branch operations and profitability.
• Lead field-marketing activities to grow brand visibility.
• Plan and monitor branch marketing for leads and conversions.
• Engage with customers for acquisition and retention.
• Ensure accurate valuation of pledged gold and compliance.
• Joint custodian of vault for pledged securities safety.
• Keep NPAs under control through follow-ups and collections.
• Plan to ensure smooth branch functioning and team coherence.
• Hire, coach and train employees; provide performance feedback.
• Maintain quality performance and prepare branch reports for growth.
• Increase Gold Loan business and other products (NCDs, Gold Coins).
• Ensure 100% compliance in process valuation.

Skills

Leadership

Team management

Customer engagement

Excellent communication

Education

Bachelor's degree / Post-graduation degree preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs under control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.