Senior Relationship Executive - GL East

Bajaj Finserv Limited; Dhanbad; On-site; INR 450,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited seeks an experienced branch operations leader to drive profitability and growth at the local branch. You will oversee day-to-day operations, manage valuations of pledged gold, and lead a team in field marketing to expand the customer base.

The role focuses on maintaining strong customer engagement, ensuring compliance, and achieving branch targets through effective team coaching and process discipline.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, performance & profitability.
• Drive field-marketing activities for financial products to boost brand visibility.
• Plan and monitor branch and field-level marketing to ensure a healthy pipeline and growth.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation and appraisal of pledged gold ornaments per policy and audit requirements.
• Safeguard pledged securities and act as joint custodian of the vault.

Education

Bachelor's Degree/Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj finance limited.

Responsibilities

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.