Relationship Manager - GL East

Bajaj Finserv Limited; Silwani, Bhopal; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited in Silwani, Madhya Pradesh invites applications for a Branch Operations role. You will oversee overall branch operations, drive field marketing, manage customer engagement for new acquisitions, and ensure audit-compliant valuation of pledged gold.

The role requires 4-7 years of relevant experience, a bachelor's or higher degree, and strong written and verbal communication. You will mentor staff, prepare performance reports, and work to grow gold loan business and related

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field marketing activities to improve brand visibility and lead pipeline.
• Plan and monitor branch field activities to ensure health leads and business conversion.
• Focus on customer engagement and acquisition as well as retention of existing customers.
• Maintain compliance and accurate valuation of pledged gold with weight/purity checks.

Skills

Communication skills

Gold loan knowledge

Team leadership

Field marketing

Education

Bachelor's degree or higher

Post-graduate degree preferred

Job description

Job Summary

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• Education Skill Qualifications: 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.