Senior Relationship Executive - GL East

Bajaj Finserv Limited; Ganjam; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj Finance Limited in India is seeking a Branch Manager to lead daily branch operations and drive profitability. You will supervise a team, coordinate field-marketing activities, and ensure smooth customer onboarding for gold loan and other financial products.

The role requires 4-7 years of relevant experience, a degree, and strong communication skills. You will manage valuation processes, vault custody, and ensure compliance while growing the gold loan business and cross-selling related

Qualifications

• 4-7 years of relevant experience.
• Bachelor's or Postgraduate degree preferred.
• Experience in gold loan banking or gold loan products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch field activities to ensure a healthy lead pipeline.
• Focus on customer engagement and acquiring new customers.
• Conduct accurate valuation of gold ornaments and ensure policy compliance.
• Safeguard pledged securities as vault custodian.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, and mentor employees with timely performance feedback.
• Prepare reports and drive branch growth.
• Increase Gold Loan business and cross-sell third-party products.

Skills

Branch operations

Customer engagement

Team leadership

Communication

Marketing coordination

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.