Relationship Executive - GL South

Bajaj Finserv Limited; Visakhapatnam; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited in Visakhapatnam seeks a Branch Manager to lead a team, drive growth in consumer gold loan, and build customer loyalty through effective leadership and strategic initiatives.

The role covers branch operations, field marketing planning, customer engagement, and staff mentorship to achieve branch profitability with compliance and accurate asset valuations.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to increase brand visibility and leads.
• Plan and monitor branch field-level marketing for pipeline and growth.
• Focus on customer acquisition and retention of existing customers.
• Ensure compliance and correct valuation of pledged assets and safe custody of vault items.
• Mentor, train and provide feedback to employees for performance growth.
• Maintain quality performance and generate reports for branch growth.

Skills

Leadership

Team management

Customer engagement

Field marketing

Education

Bachelor's degree

Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive participation in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor the branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.