Senior Relationship Executive - GL South

Bajaj Finserv Limited; Karwar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team, drive gold loan business, and manage operations at the Karnataka branch. The role focuses on customer acquisition, retention, and achieving branch profitability through strategic leadership and disciplined process execution.

The ideal candidate will have 4–7 years of experience in gold loan banking or financial services, with strong communication skills and a track record of team development.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Previous experience in gold loan banking or client service preferred.
• Strong verbal and written communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost brand visibility and leads.
• Plan and monitor branch marketing activities to ensure healthy pipeline.
• Drive customer acquisition and retention initiatives.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safekeep pledged securities as joint custodian of the vault.
• Maintain NPAs through proactive follow-ups and collections.
• Hire, coach, mentor, and train branch staff with timely feedback.
• Prepare branch performance reports and drive growth strategies.

Skills

Team leadership

Coaching/mentoring

Customer engagement

Field marketing

Planning

Education

Bachelor's Degree / Post-graduation Degree

Job description

Job Purpose

\"This position is open with Bajaj finance limited\"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.