Relationship Manager - GL East

Bajaj Finserv Limited; Danai Berhampur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a skilled Branch Operations Lead to manage overall branch performance, profitability, and customer engagement. You will coordinate field activities, ensure strong lead pipelines, and supervise valuation, compliance, and vault custody processes.

The role requires experience in gold loan banking, strong communication, and a track record of mentoring teams. Aiming to grow gold loan and third-party product sales, you will drive efficient branch operations and

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's degree or post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to ensure a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Conduct valuation of gold ornaments and ensure policy compliance.
• Joint custodian of the vault and safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Prepare reports and take actions for branch growth.
• Increase Gold Loan business and other third-party products.

Skills

Gold loan banking

Customer service

Team leadership

Communication skills

Education

Bachelor's degree

Post-graduate degree preferred

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.