Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Hosapete; In loco; INR 600.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

DBS Bank Ltd. is seeking a Senior Officer for Branch Operations & Service Head in Hospet, India. The role focuses on managing all branch operations, ensuring regulatory compliance, and driving service excellence across consumer banking.

The ideal candidate will lead teams, coordinate with centralized ops, and implement process improvements to enhance efficiency and customer satisfaction. Minimum 4–6 years in General Branch Banking Operations with supervisory experience is required, along with a

Competenze

• Degree in any discipline; additional Banking/Finance/Law or MBA is an added advantage.
• Knowledge of branch banking and operations; regulatory/compliance familiarity.
• Strong interpersonal and communication skills to build and coordinate with RMs and centralized operations.
• Demonstrated leadership and management abilities.
• Proficiency with computer systems and various banking software for delivering products and services.
• Analytical mindset to identify process improvements and efficiency gains.

Mansioni

• Manage and control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement initiatives within branch/cluster.
• Lead team meetings and communicate minutes to stakeholders regularly.

Conoscenze

Leadership

Operations management

Regulatory knowledge

Customer service

Interpersonal communication

Analytical skills

Formazione

Bachelor's degree

Descrizione del lavoro

Senior Officer, Branch Operations & Service Head, Consumer Banking Group### Senior Officer, Branch Operations & Service Head, Consumer Banking GroupApply: Hospet: Full time: Posted Yesterday: End Date: November 30, 2026 (28 days left to apply): WD90209**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.**Requirements*** Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Hospet**Job:**Operations**Schedule:**Regular**Employee Status:**Full time