Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; India; On-site; INR 700,000 - 1,000,000; Full time

Job summary

DBS Bank Ltd is seeking an Operations professional to manage and control all branch operational functions with a focus on accuracy and efficiency. You will coordinate with centralized operations teams to maintain high-quality service and ensure timely regulatory reporting.

The role requires 4–6 years in General Branch Banking Operations, with at least 2 years in a supervisory capacity, and a graduation in any discipline. Strong leadership and communication skills are essential.

Qualifications

• Graduation in any discipline is required.
• 2+ years in supervisory or managerial capacity preferred.
• Knowledge of branch banking operations and regulatory/compliance.
• Strong interpersonal and communication skills.

Responsibilities

• Manage and control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams for quality service.
• Ensure timely submission of regulatory and other reports.
• Participate in process improvement and cost reduction initiatives.
• Organize team meetings and circulate minutes to stakeholders.

Skills

Branch banking operations

Supervisory/managerial experience

Interpersonal and communication skills

Analytical skills

Education

Graduation in any discipline

Banking/Finance/Law or MBA

Tools

Banking software

Job description

Responsibilities

Manage & control all operational functions of the branch with zero errors. Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction. Ensure timely receipt and submission of regulatory and other reports by the Branch. Participate in process improvement exercises within branch/cluster. Identify areas where productivity enhancement and cost reduction initiatives can be introduced. Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals. Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity. The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage. Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this. Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations. Leadership & management skills. Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services. Analytical skills.

Location & Details

• Location: Nathakadiyur
• Job: Operations
• Schedule: Regular
• Employee Status: Full time

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS is more than a bank — we’re shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.