Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank; Ballari District; In loco; INR 420.000 - 660.000; Tempo pieno

Descrizione del lavoro

DBS Bank Ltd is seeking an experienced Operations professional to manage all branch operational functions in Bellary. The role requires overseeing daily activities, ensuring regulatory compliance, and maintaining high customer satisfaction with centralized operations support.

The ideal candidate will have 4–6 years in general branch banking operations, with at least 2 years in a supervisory capacity, and hold a graduation degree. MBA or banking/finance qualifications are a plus.

Competenze

• Graduation in any discipline is required.
• Experience in General Branch Banking Operations with supervisory exposure is preferred.
• Good understanding of regulatory and compliance aspects in banking.

Mansioni

• Manage and control all operational functions of the branch with accuracy.
• Coordinate with centralized operations to ensure high-quality service for customers.
• Ensure timely submission of regulatory and other reports by the branch.
• Participate in process improvement within the branch/cluster.
• Identify productivity and cost-reduction opportunities.
• Lead team meetings within Ops and with business teams, circulate minutes.

Conoscenze

Leadership

Communication

Analytical

Customer service

Branch banking

Regulatory compliance

Formazione

Bachelor's degree

MBA (advantageous)

Strumenti

Banking software

Descrizione del lavoro

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Bellary

Job

Operations

Schedule

Regular

Employee Status

Full time