Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Hosapete; In loco; INR 750.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Descrizione del lavoro

DBS Bank (Indonesia) in Hospet seeks an experienced Operations professional to lead branch banking operations and ensure error-free delivery of services. You will coordinate with centralized teams to maintain high service quality and compliance with regulations, while driving efficiency and cost improvements.

The role requires 4–6 years in branch operations, with 2+ years in supervisory capacity, a graduation in any discipline, and strong interpersonal and analytical skills to support customer

Competenze

• 4 to 6 years’ experience in General Branch Banking Operations, with at least 2 years in a supervisory or managerial capacity.
• Degree of graduation in any discipline; additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and operations; familiarity with regulatory and compliance frameworks.
• Excellent interpersonal and communication skills to build and enhance customer relations and coordination with RMs & Centralized operations.

Mansioni

• Manage and control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams to maintain high quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement within branch/cluster.
• Identify areas for productivity enhancement and cost reduction initiatives.
• Initiate team meetings within Ops and with business teams; circulate minutes to stakeholders.

Conoscenze

Leadership

Team management

Customer service

Analytical skills

Communication skills

Regulatory compliance

Formazione

Graduation in any discipline

Banking/Finance/Law/MBA

Strumenti

Core Banking Software

Descrizione del lavoro

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.


• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.


• Ensure timely receipt and submission of regulatory and other reports by the Branch.


• Participate in process improvement exercises within branch/cluster.


• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.


• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.


• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.


• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.


• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.


• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.


• Leadership & management skills.


• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.


• Analytical skills.

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Hospet

Job:

Operations

Schedule:

Regular

Employee Status:

Full time