Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank; Gadag; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

DBS Bank Ltd in Gadag (Karnataka) seeks an experienced Operations professional to lead branch activities and ensure smooth daily operations.

The ideal candidate will have 4–6 years in general branch banking, with at least 2 years in supervision, strong regulatory knowledge, and excellent customer service skills. This full-time role requires collaboration with centralized operations and ongoing process improvements.

Competenze

• 4–6 years experience in General Branch Banking Operations, with ≥2 years in supervision.
• Graduation in any discipline; MBA/Banking/Finance/Law adds advantage.
• Strong knowledge of branch operations, regulatory compliance and customer service.

Mansioni

• Manage & control all operational functions of the branch with zero errors.
• Coordinate with centralized operations teams to ensure high-quality service.
• Ensure timely submission of regulatory reports by the branch.
• Participate in process improvement within branch/cluster.
• Identify productivity and cost-reduction opportunities.
• Lead team meetings with Ops and business teams; circulate minutes.
• Other duties as assigned by branch Head.

Conoscenze

Branch Operations

Leadership

Customer Service

Regulatory Compliance

Analytical Skills

Team Coordination

Formazione

Graduation (any discipline)

MBA (Banking/Finance/Law) advantageous

Descrizione del lavoro

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.


• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.


• Ensure timely receipt and submission of regulatory and other reports by the Branch.


• Participate in process improvement exercises within branch/cluster.


• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.


• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.


• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.


• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.


• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.


• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.


• Leadership & management skills.


• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.


• Analytical skills.

Location

Gadag

Job

Operations

Schedule

Regular

Employee Status

Full time