Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

DBS Bank Ltd in Bengaluru is seeking an Operations professional for branch management. You will oversee daily operations, ensure compliance, and coordinate with centralized teams to maintain service excellence.

Ideal candidates have 4–6 years in general branch banking operations, with supervisory experience, strong communication skills, and proficiency in banking software. This is a full-time role based at the Bellandur branch.

Qualifications

• Graduation in any discipline is required.
• MBA/Finance/Law or related qualifications are an added advantage.
• Good understanding of branch banking and operations is essential.
• Regulatory and compliance knowledge is necessary.
• Strong interpersonal and communication skills are important.
• Proficiency with computer systems and software used in banking is needed.
• Analytical abilities to assess processes and data.

Responsibilities

• Manage & control all operational functions of the branch with accuracy.
• Coordinate with centralized operations teams to deliver high quality service.
• Ensure timely receipt and submission of regulatory and other reports.
• Participate in process improvement within branch and cluster.
• Identify areas for productivity and cost reduction initiatives.
• Lead team meetings and circulate minutes to stakeholders.

Skills

Branch operations

Supervisory leadership

Interpersonal communication

Regulatory compliance

Computer literacy

Analytical skills

Education

Graduation in any discipline

MBA/Finance/Law (added advantage)

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location:

Bellandur

Job:

Operations

Schedule:

Regular

Employee Status:

Full time