Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Port Blair; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd. in Calicut is seeking an experienced Branch Operations professional to oversee daily branch operations, ensuring accuracy and regulatory compliance. The role requires coordinating with centralized operations to sustain high-quality service and drive efficient processes.

Candidate should have 4–6 years in general branch banking operations, with at least 2 years in supervisory capacity. Strong leadership, communication, and analytical skills are essential for success in this position.

Qualifications

• Graduation in any discipline required
• MBA / Banking or Finance / Law would be an added advantage
• Degree and professional qualifications relevant to banking operations would help

Responsibilities

• Manage and control all operational functions of the branch with zero errors
• Coordinate with centralized operations teams to maintain high-quality service
• Submit regulatory and other reports from the branch timely
• Participate in process improvement within branch/cluster
• Identify opportunities for productivity gains and cost reductions
• Lead internal Ops meetings and circulate minutes to stakeholders
• Perform other duties as assigned by branch head

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Calicut

Job

Operations

Schedule

Regular

Employee Status

Full time