Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank Ltd; Gadag; On-site; INR 600,000 - 800,000; Full time

Job summary

DBS Gadag branch is seeking a Senior Officer in Branch Operations & Service Head to drive efficient daily operations and ensure superior customer service. The role requires coordinating with centralized teams, ensuring regulatory reporting, and leading branch-wide process improvements.

The ideal candidate brings 4–6 years in general branch banking operations, with at least 2 years in a supervisory role, strong interpersonal skills, and familiarity with banking software.

Qualifications

• Minimum 4 to 6 years in General Branch Banking Operations
• Experience in a supervisory or managerial capacity
• Knowledge of regulatory and compliance aspects relating to branch operations

Responsibilities

• Manage & control all operational functions of the branch with zero errors
• Coordinate with centralized operations teams to ensure high quality service and customer satisfaction
• Ensure timely receipt and submission of regulatory and other reports by the Branch
• Participate in process improvement within branch/cluster
• Lead team meetings and circulate minutes to stakeholders at regular intervals
• Perform additional duties as assigned by branch Head

Skills

Leadership

Customer service

Regulatory compliance

Communication

Education

Graduation in any discipline

Tools

Banking software

Job description

Senior Officer, Branch Operations & Service Head, Consumer Banking Group### Senior Officer, Branch Operations & Service Head, Consumer Banking GroupApply: Gadag: Full time: Posted Today: End Date: November 26, 2026 (27 days left to apply): WD89350**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.**Requirements*** Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Gadag**Job:**Operations**Schedule:**Regular**Employee Status:**Full time