Officer, Branch Operations and Service Head, Consumer Banking Group

DBS Bank Australia; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

DBS Bank Australia is seeking an Officer for Branch Operations and Service Head in consumer banking. This role involves managing operational functions of the branch, ensuring service quality, and fostering customer relationships.

The ideal candidate should possess 4 to 6 years' experience in branch banking operations with leadership skills and a degree in any discipline. The bank offers a competitive salary, a dynamic working environment, and recognizes employee achievements.

Qualifications

• Minimum 4 to 6 years’ experience in General Branch Banking Operations, with at least 2 years in a supervisory role.
• Strong understanding of regulatory and compliance aspects in banking.
• Good communication skills for customer relations.

Responsibilities

• Manage all operational functions of the branch with zero errors.
• Ensure high quality service and customer satisfaction.
• Participate in process improvement exercises.

Skills

Branch banking knowledge

Operational management

Interpersonal skills

Leadership skills

Analytical skills

Education

Graduation in any discipline

Additional qualifications in Banking/Finance/Law or MBA

Tools

Banking software

Job description

## Officer, Branch Operations and Service Head, Consumer Banking GroupApplylocations: MG Road, Gurugramtime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 30, 2026 (9 days left to apply)job requisition id: WD84583As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.**Requirements*** Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**MG Road, Gurugram**Job:**Operations**Schedule:**Regular**Employee Status:**Full time### Why join us?*DBS is more than a bank —**we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world.*### About UsDBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023.DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.