Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank; Gadag; In loco; INR 550.000 - 900.000; Tempo pieno

Descrizione del lavoro

DBS Bank is seeking an Operations professional to manage the branch's day-to-day operations in Gadag. The role emphasizes accuracy, regulatory adherence, and excellent customer service while coordinating with centralized operations to deliver seamless banking experiences.

The candidate should have 4–6 years in general branch banking with supervisory exposure, strong leadership, and ability to drive process improvements in a fast-paced environment.

Competenze

• Minimum 4 to 6 years' experience in General Branch Banking Operations with supervisory exposure.
• Knowledge of branch banking operations and regulatory/compliance aspects.
• Strong interpersonal and communication skills to build customer relations and coordinate with RMs/Centralized ops.
• Proven leadership and management abilities with analytical mindset.

Mansioni

• Manage and control all operational functions of the branch with accuracy.
• Coordinate with centralized operations to ensure high-quality service and customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvements within the branch/cluster and identify cost-reduction opportunities.
• Organize team meetings and circulate minutes to stakeholders; support branch head as needed.

Conoscenze

Branch Banking Operations

Supervisory Experience

Regulatory Compliance

Customer Service

Formazione

Graduation in any discipline

Descrizione del lavoro

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just for you.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, ... Our financial solutions are not only the best in the business - they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Gadag

Job

Operations

Schedule

Regular

Employee Status

Full time