Senior Manager - Training

Karyarth Consultancy; Mumbai; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Karyarth Consultancy in Mumbai is hiring a Senior Manager - Training to lead the learning agenda for a premium retail brand cluster. You will manage a team of Brand Trainers, partner with senior stakeholders, and shape scalable capability programs that deliver measurable store outcomes.

Candidates should have 8–12 years in L&D or sales training within organised retail, strong facilitation and analytics skills, and a proven ability to drive transformation across multiple stores.

Qualifications

• 8–12 years of Learning & Development or sales-training experience in organised retail
• Proven experience managing trainers or multi-location learning programs
• Strong partnership with retail operations and frontline teams
• Ability to translate business priorities into scalable learning programs

Responsibilities

• Create and manage annual and quarterly training calendars across brands and stores
• Lead Brand Trainers and allocate resources by business priorities, geography and urgency
• Facilitate key programs including onboarding, product knowledge, selling skills and customer experience
• Track learning impact with dashboards and store-level metrics
• Present updates to L&D leadership and business stakeholders, and drive interventions for underperforming stores

Skills

Leadership

Retail Training

Stakeholder Management

Facilitation

Strategic Thinking

Tools

LMS

Learning Dashboards

Job description

Senior Manager - Training

Role Summary:

This is a senior strategic people-leadership role for an experienced Learning & Development professional who can lead the training agenda for a premium retail brand cluster in Mumbai. The role will manage a team of Brand Trainers, influence senior business stakeholders and convert business priorities into scalable capability programs and measurable store outcomes.

This role is not suitable for junior, entry-level or execution-only training profiles. Candidates must demonstrate substantial experience leading trainers or multi-location learning programs, strong business partnership skills and the ability to handle strategic work independently.

Mandatory Retail Store Experience:

This role requires substantial, direct and hands-on experience in organised retail stores and store-based retail operations. Candidates must have worked in retail store environments and should understand frontline teams. Premium, luxury, fashion, lifestyle, specialty, department-store or other customer-facing retail experience is preferred.

Not Suitable to --> Store Managers, customer experience, sales productivity and multi-store execution. Experience limited to corporate training, classroom delivery, B2B training, manufacturing, generalist HR or non-store environments will not meet this requirement

Key Responsibilities:

• - Create and manage annual and quarterly training calendars across brands, cities, stores and employee levels.
• - Translate business priorities into focused learning interventions for Store Managers, Assistant Store Managers, frontline teams and emerging leaders.
• - Lead, coach and manage Brand Trainers; allocate resources based on business priorities, store requirements, geography and urgency.
• - Monitor trainer productivity through training days, store visits, coaching interventions, reporting quality and learning impact.
• - Personally facilitate key programs and support delivery of onboarding, product knowledge, selling skills, grooming, customer experience, visual merchandising and brand storytelling programs.
• - Drive capability-building initiatives linked to conversion, ATV, UPT, clienteling, customer handling and brand standards.
• - Ensure structured induction and store-readiness for new joiners, including new store opening training readiness.
• - Partner with Business Heads, Retail Operations, Area Managers, Store Managers, HR and cross-functional teams to identify priorities and close performance gaps.
• - Review and improve training content, assessments, reports, dashboards and blended learning journeys.
• - Drive adoption of LMS, digital learning modules, quizzes, assessments and self-learning tools.
• - Track training completion, attendance, assessment scores, feedback, trainer productivity and store-level impact.
• - Link training interventions to conversion, ATV, UPT, sales productivity, mystery audit scores, customer complaints and customer experience outcomes.
• - Present structured training updates to L&D leadership, HR and business stakeholders, and recommend focused interventions for low-performing stores or teams.

Senior Candidate Profile:

• - 8-12 years of experience in Learning & Development, Training, Retail Capability Building or Sales Training, with substantial experience specifically in organised retail stores.
• - Proven experience managing trainers, field training teams or multi-location retail learning execution.
• - Direct experience partnering with retail operations, Store Managers, Area Managers and frontline store teams.
• - Experience working with senior business, HR and retail stakeholders and owning strategic capability agendas.
• - Strong experience in premium, luxury, fashion, lifestyle, specialty, department-store or other customer-facing retail environments.
• - Excellent communication, facilitation and presentation skills, with the ability to influence frontline teams and senior stakeholders.
• - Strong stakeholder management and analytical skills; comfortable working with training dashboards, performance data, LMS reports and store-level insights.
• - Strategic mindset with the ability to convert business priorities into scalable learning programs and measurable outcomes.
• - Junior profiles, non-retail profiles and candidates with only classroom-delivery or coordination experience are not suitable for this role.

Location: Mumbai

Employment Type: Full-time, Permanent

Salary: 18-22 LPA