Retail L&D Trainer | Omnichannel Luxury | Lower Parel

All Things Baby; Mumbai City; In loco; INR 450.000 - 900.000; Tempo pieno

Descrizione del lavoro

All Things Baby is seeking a hands-on Retail Trainer to build frontline capability across its Mumbai stores and pan-India footprint, with extensive travel. You will design, deliver and continuously improve training programs that elevate product knowledge, selling skills, and customer service across store teams.

The role partners with Retail Operations, HR, and Brand teams to drive store readiness, launch support, and scale-up of capability in a fast-growing startup environment.

Competenze

• Graduate / Postgraduate in any discipline (retail, management, training, or psychology preferred).
• 7–10+ years of experience in retail training, preferably in baby care, beauty, fashion, lifestyle, or premium retail.
• Strong exposure to store launches, multi-city retail operations, and frontline capability building.
• Ability to work in ambiguity, move fast, and build processes from scratch.

Mansioni

• Design and deliver structured training programs for store associates, supervisors, and store managers.
• Conduct new joiner induction and ongoing refresher training.
• Train teams on product knowledge, category selling, cross-selling, and upselling.
• Ensure teams are well-versed with brand guidelines, customer service standards, and store SOPs.
• Coach store teams on customer engagement, need-based selling, and objection handling.
• Reinforce best practices to enhance conversion rates, average ticket size, and customer satisfaction.
• Conduct on-the-job coaching, store visits, and role plays.
• Identify skill gaps and recommend targeted training interventions.
• Support underperforming stores with corrective training plans.
• Develop and update training modules, SOPs, quick reference guides, and learning content.
• Support digital learning initiatives where applicable.
• Work closely with Retail Operations, HR, and Brand teams.
• Provide regular feedback on training effectiveness and store readiness.
• Support retail launches, new store openings, and new brand rollouts.

Conoscenze

Retail sales

Customer experience

Store operations

Communication & coaching

Analytical mindset

Formazione

Graduate / Postgraduate in any discipline (Retail, Management, Training, or Psychology)

Descrizione del lavoro

Job Title: Retail Trainer

Location: Mumbai / Pan-India (Travel Required)

All Things Baby (ATB) is a leading omnichannel baby and Mom platform, curating premium global brands and delivering a trusted retail experience for parents across India. As we expand our retail footprint, we are looking for a passionate and hands-on Retail Trainer to build capability, consistency, and excellence across our store teams.

Role Summary

The Retail Trainer will be responsible for building and scaling frontline retail capability across All Things Baby stores. This is a hands-on, high-ownership role suited for a fast-growing startup environment, where the trainer acts as a business partner to Retail Operations, driving measurable improvements in store performance, customer experience, and team productivity.

Key Responsibilities (-Level)

Training & Capability Building

• Design and deliver structured training programs for store associates, supervisors, and store managers.
• Conduct new joiner induction and ongoing refresher training.
• Train teams on product knowledge, category selling, cross-selling, and upselling.
• Ensure teams are well-versed with brand guidelines, customer service standards, and store SOPs.

Store Excellence & Customer Experience

• Coach store teams on customer engagement, need-based selling, and objection handling.
• Reinforce best practices to enhance conversion rates, average ticket size, and customer satisfaction.

Performance Support & Coaching

• Conduct on-the-job coaching, store visits, and role plays.
• Identify skill gaps and recommend targeted training interventions.
• Support underperforming stores with corrective training plans.

Content & Learning Tools

• Develop and update training modules, SOPs, quick reference guides, and learning content.
• Support digital learning initiatives where applicable.

Stakeholder Collaboration

• Work closely with Retail Operations, HR, and Brand teams.
• Provide regular feedback on training effectiveness and store readiness.
• Support retail launches, new store openings, and new brand rollouts.

Key Skills & Competencies

• Strong understanding of retail sales, customer experience, and store operations.
• Excellent communication, presentation, and coaching skills.
• Ability to engage frontline retail teams and inspire performance.
• Analytical mindset with the ability to link training to business outcomes.
• High energy, adaptability, and willingness to travel extensively.

Qualifications & Experience

• Graduate / Postgraduate in any discipline (preferred: Retail, Management, Training, or Psychology).
• 710+ years of experience in retail training, preferably in baby care, beauty, fashion, lifestyle, or premium retail.
• Proven experience in setting up or scaling training frameworks in a startup or high-growth retail environment.
• Strong exposure to store launches, multi-city retail operations, and frontline capability building.
• Ability to work in ambiguity, move fast, and build processes from scratch.

KPIs / OKRs What Success Looks Like

Business Impact

• +510% improvement in store conversion rates within 69 months.
• Increase in Average Order Value (AOV) through effective selling and cross-selling training.
• Improved customer satisfaction / NPS scores across stores.

Training Effectiveness

• 90%+ training coverage for frontline retail staff.
• Reduction in new joiner ramp-up time.
• High training feedback and engagement scores.

Operational Excellence

• Consistent adherence to SOPs, VM guidelines, and service standards.
• Faster readiness of teams during new store launches.

People & Capability

• Visible improvement in store team confidence, product knowledge, and selling skills.
• Reduced dependency on ad-hoc retraining due to stronger foundational capability.

Why Join All Things Baby (Startup Environment)

• Be part of a fast-growing, purpose-led retail brand.
• Opportunity to shape frontline excellence at scale.
• High ownership role with direct impact on customer experience and revenue.

All Things Baby is an equal opportunity employer.