Learning and Development Manager

Bean HR Consulting; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bean HR Consulting is seeking an experienced Training Manager to spearhead learning initiatives within retail stores and corporate teams. The successful candidate will enhance product knowledge and sales capabilities while fostering continuous learning.

Applicants should possess 7+ years of experience, particularly in retail training, along with excellent facilitation skills and a people-centric approach. The role involves designing training modules, delivering training sessions, and managing stakeholder relationships to ensure training effectiveness and engagement.

Qualifications

• 7+ years of experience in Training & Development.
• Strong experience in retail training is mandatory.
• Excellent facilitation and presentation skills.

Responsibilities

• Develop and execute annual training calendar.
• Design and deliver product training programs.
• Measure training effectiveness through business KPIs.

Skills

Facilitation skills

Stakeholder management

Instructional design

Customer experience understanding

Analytical mindset

Education

Graduate/Postgraduate in any discipline

Certification in Training or Learning & Development

Job description

Hiring: Training Manager – Retail Learning & Development

About the Role

We are looking for an experienced Training Manager to lead and drive learning initiatives across retail stores and corporate teams. The role focuses on enhancing product knowledge, customer experience, sales capabilities, and behavioral competencies while fostering a culture of continuous learning.

Key Responsibilities

• Develop and execute the annual training calendar for retail and corporate employees.
• Align learning initiatives with business goals, sales targets, and customer experience standards.
• Conduct Training Needs Analysis (TNA) through performance reviews and business inputs.

Retail Training

• Design and deliver product training programs covering features, benefits, and collections.
• Conduct sales and customer service training for store teams.
• Drive onboarding and induction programs for new hires.
• Ensure consistent training delivery across store locations.
• Conduct store visits for coaching, feedback, and audits.
• Deliver behavioral and soft skills programs including communication, leadership, collaboration, and time management.
• Facilitate leadership development programs for mid and senior management.

Content Development

• Create engaging training modules, facilitator guides, and e-learning content.
• Develop training toolkits, product manuals, and quick reference guides.
• Ensure all learning content aligns with organizational standards and values.

Stakeholder Management

• Collaborate with Retail Operations, Merchandising, HR, and cross-functional teams.
• Partner with regional leaders to identify skill gaps and training priorities.
• Coordinate with external training partners and vendors when required.

Training Delivery & Evaluation

• Conduct classroom, virtual, and on-the-job training sessions.
• Implement innovative learning methodologies to improve engagement.
• Drive Train-the-Trainer programs for store managers and regional teams.
• Measure training effectiveness through business KPIs, feedback scores, and performance metrics.
• Track ROI and continuously enhance learning programs.

Learning Culture & Engagement

• Promote a culture of continuous learning and development.
• Drive engagement initiatives such as quizzes, certifications, and product launch learning programs.
• Leverage digital learning platforms for scalable training delivery.

Desired Profile

Education

• Graduate/Postgraduate in any discipline.
• Certification in Training or Learning & Development is preferred.

Experience

• 7+ years of experience in Training & Development.
• Strong experience in retail training is mandatory.
• Prior experience in footwear, apparel, lifestyle, or fashion retail preferred.
• Exposure to both product and behavioral training programs.
• Excellent facilitation and presentation skills.
• Strong understanding of retail sales and customer experience.
• Expertise in content creation and instructional design.
• Strong stakeholder management and collaboration skills.
• Analytical mindset with a focus on training effectiveness.
• High-energy, engaging, and people-centric approach.

Interested candidates can share their cv at [e-mail]