Retail Trainer

Metro Brands Limited; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Metro Brands Limited in Mumbai invites an experienced Retail Trainer Executive to strengthen store capability. The role focuses on identifying training needs, designing engaging programs, and delivering customer service and product training to frontline staff.

The candidate will manage the LMS, liaise with external partners, and produce MIS reports to track development initiatives across the retail network.

Qualifications

• 6–7 years of experience in retail training or talent development.
• Experience in designing and delivering training programs.
• Familiarity with LMS and training analytics.

Responsibilities

• Identify training needs and plan a calendar aligned with business needs.
• Design content and deliver training sessions (coaching, workshops, webinars).
• Manage LMS operations and coordinate with training partners; generate MIS reports.

Skills

Training & Development

Instructional Design

LMS Management

Coaching & Workshops

Job description

Hiring for Retail Trainer Executive

Years of Experience : 6-7 Years

Location : Kurla West

KEY RESPONSIBILITIES:

Training Needs Identification & Planning

• Facilitate and support the Head-Talent Development in conducting Training Needs Identification (TNI) using multiple diagnostic methodologies.
• Work closely with store operations and employees to gain deep insight into on-ground work situations, sales challenges, and skill gaps.
• Develop, coordinate, and execute a comprehensive Retail Training calendar aligned with business, hiring, and operational demands.

Instructional Design & Program Execution

• Formulate teaching outlines, design content, and select effective instructional methods (e.g., individual coaching, group workshops, role-play demonstrations, webinars, and conferences).
• Deliver high-impact sales, customer service, and product training interventions tailored to retail frontline staff.
• Facilitate Individual Development Plans (IDPs) for identified high-potential employees to support talent readiness.

LMS Management & Strategic Liaison

• Oversee the Learning Management System (LMS) to ensure smooth operation, high adoption rates, and completion certifications for all uploaded e-learning modules.
• Liaison with external training partners and agencies for the seamless execution of specialized learning programs.
• Prepare data-driven MIS reports for the Head‑Talent … to track people development initiatives