Associate Vice President

Policybazaar.com; Hyderabad; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

Policybazaar.com in Hyderabad is seeking an experienced Associate Vice President – Tele Sales (B2C) to lead and scale a large telesales function. The role requires managing 300+ member teams, driving B2C sales via tele calling channels, and building high-performing sales teams.

The candidate will develop telesales strategies, monitor key metrics, and partner with Operations, Training, Quality, MIS, Product, and Marketing to improve efficiency and customer experience.

Qualifications

• 16+ years of overall experience in B2C telesales/inside sales.
• Proven experience managing 300+ member teams in a large-scale sales environment.
• Proficiency in regional language is mandatory.

Responsibilities

• Lead and manage a 300+ member B2C telesales team through multiple levels of leadership.
• Drive revenue, sales productivity, conversion, and overall business performance.
• Develop and execute telesales strategies to achieve targets.
• Monitor metrics such as calls, conversions, productivity, revenue, lead penetration, and customer acquisition.
• Build a high-performing culture through regular reviews, coaching, and capability development.
• Collaborate with Operations, Training, Quality, MIS, Product, and Marketing.

Skills

Telesales leadership

Team management

Sales analytics

Strategic planning

Job description

We are looking for an experienced and dynamic Associate Vice President – Tele Sales (B2C) to lead and scale a large telesales function in Hyderabad. The ideal candidate should have strong experience in managing 300+ member teams, driving B2C sales through tele calling channels, and building high-performing sales teams.

Key Responsibilities

• Lead and manage a 300+ member B2C telesales team through multiple levels of leadership.
• Drive revenue, sales productivity, conversion, and overall business performance.
• Develop and execute telesales strategies to achieve business and revenue targets.
• Monitor key metrics such as calls, conversions, productivity, revenue, lead penetration, and customer acquisition.
• Build a strong performance-oriented culture through regular reviews, coaching, and capability development.
• Work closely with cross-functional teams including Operations, Training, Quality, MIS, Product, and Marketing.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Manage workforce planning, hiring, retention, and leadership development for the telesales function.
• Present business performance, insights, and action plans to senior leadership.
• Ensure adherence to company policies, processes, and regulatory requirements.

Candidate Profile

• 16+ years of overall experience, with significant experience in B2C telesales/inside sales.
• Proven experience managing 300+ member teams in a large-scale sales environment.
• Strong experience in managing multiple layers of sales leadership.
• Excellent understanding of telesales processes, sales funnels, and performance metrics.
• Strong analytical, strategic, and people-management skills.
• Ability to build and scale high-performing sales teams.
• Proficiency in the regional language is mandatory.
• Candidates from Insurance, BFSI, Telecom, E-commerce, Consumer Services, or other high-volume B2C sales industries will be preferred.