Associate Vice President

Policybazaar; Hyderabad; On-site; INR 1,800,000 - 3,800,000; Full time

Job summary

Policybazaar is seeking a seasoned Head of Telesales to lead a 300+ member B2C inside sales organization in Hyderabad. You will drive revenue, optimize conversions, and shape strategy across sales, operations, training, and marketing.

The ideal candidate has 16+ years of experience in B2C telesales, can manage multiple leadership tiers, and excels at analytics, coaching, and scaling high-performing teams. Regional language proficiency is mandatory.

Qualifications

• 16+ years of overall experience.
• Significant experience in B2C telesales/inside sales.
• Proven experience managing 300+ member teams in a large-scale sales environment.
• Strong experience in managing multiple layers of sales leadership.
• Excellent understanding of telesales processes, sales funnels, and performance metrics.
• Strong analytical, strategic, and people-management skills.
• Ability to build and scale high-performing sales teams.
• Proficiency in the regional language is mandatory.
• Candidates from Insurance, BFSI, Telecom, E-commerce, Consumer Services, or other high-volume B2C sales industries will be preferred.

Responsibilities

• Lead and manage a 300+ member B2C telesales team through multiple levels of leadership.
• Drive revenue, sales productivity, conversion, and overall business performance.
• Develop and execute telesales strategies to achieve business and revenue targets.
• Monitor key metrics such as calls, conversions, productivity, revenue, lead penetration, and customer acquisition.
• Build a strong performance-oriented culture through regular reviews, coaching, and capability development.
• Work closely with cross-functional teams including Operations, Training, Quality, MIS, Product, and Marketing.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Manage workforce planning, hiring, retention, and leadership development for the telesales function.
• Present business performance, insights, and action plans to senior leadership.
• Ensure adherence to company policies, processes, and regulatory requirements.

Skills

Telesales/Inside Sales

Leadership

People management

Sales analytics

Cross-functional collaboration

Job description

Role & responsibilities:

• Lead and manage a 300+ member B2C telesales team through multiple levels of leadership.
• Drive revenue, sales productivity, conversion, and overall business performance.
• Develop and execute telesales strategies to achieve business and revenue targets.
• Monitor key metrics such as calls, conversions, productivity, revenue, lead penetration, and customer acquisition.
• Build a strong performance-oriented culture through regular reviews, coaching, and capability development.
• Work closely with cross-functional teams including Operations, Training, Quality, MIS, Product, and Marketing.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Manage workforce planning, hiring, retention, and leadership development for the telesales function.
• Present business performance, insights, and action plans to senior leadership.
• Ensure adherence to company policies, processes, and regulatory requirements.

Preferred candidate profile:

• 16+ years of overall experience, with significant experience in B2C telesales/inside sales.
• Proven experience managing 300+ member teams in a large-scale sales environment.
• Strong experience in managing multiple layers of sales leadership.
• Excellent understanding of telesales processes, sales funnels, and performance metrics.
• Strong analytical, strategic, and people-management skills.
• Ability to build and scale high-performing sales teams.
• Proficiency in the regional language is mandatory.
• Candidates from Insurance, BFSI, Telecom, E-commerce, Consumer Services, or other high-volume B2C sales industries will be preferred.