Manager - Telesales

Policybazaar; Mumbai Suburban; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Policybazaar is seeking an experienced Manager Telesales to lead large-scale B2C telesales operations in Mumbai. You will drive targets, coach leaders, and optimize productivity, conversion, attrition, and shrinkage across high-volume teams.

You will develop sales strategies, monitor performance, and collaborate with Quality, Training, HR, and Operations to ensure customer experience and compliance excellence. Graduation is mandatory and industry experience is a plus.

Qualifications

• 8+ years of experience in Telesales / B2C Sales / Voice Sales.
• Proven experience in large team handling and people management.
• Strong experience in managing high-volume telesales operations.
• Hands-on experience in managing Attrition and Shrinkage.
• Strong understanding of sales productivity, conversion, and revenue metrics.
• Excellent leadership, communication, coaching, and stakeholder-management skills.
• Strong analytical and problem-solving abilities.
• Proven track record of consistently achieving sales targets.
• Ability to work in a fast-paced and target-driven environment.
• Experience in the insurance or financial services industry will be an added advantage.

Responsibilities

• Lead and manage large Telesales / B2C Sales teams to achieve business targets.
• Drive daily, weekly, and monthly sales and revenue targets.
• Monitor and improve key performance metrics including productivity, conversion, attrition, shrinkage, and quality.
• Develop and implement effective strategies to improve sales performance and conversion rates.
• Conduct regular 1:1s, coaching, feedback, and performance reviews for team leaders and team members.
• Identify performance gaps and implement appropriate action plans.
• Drive team engagement and maintain high levels of employee productivity.
• Monitor attendance, adherence, productivity, and overall operational performance.
• Work closely with Quality, Training, HR, and Operations teams to achieve business objectives.
• Ensure adherence to defined process, quality, compliance, and customer experience standards.
• Analyze performance data and prepare MIS reports and dashboards for management review.
• Handle escalations and ensure timely resolution of operational and customer-related issues.
• Build a strong performance-driven culture within the telesales function.

Skills

Telesales leadership

People management

High-volume telesales

Attrition management

Shrinkage control

Sales metrics analysis

Coaching & reviews

Insurance/financial services exposure

Education

Graduation

Job description

About the Role

Policybazaar is looking for an experienced and result-oriented Manager Telesales to lead large-scale B2C telesales operations. The ideal candidate should have strong experience in managing high-volume sales teams, driving revenue targets, and improving key operational metrics such as productivity, conversion, attrition, and shrinkage.

The candidate will be responsible for leading team performance, developing sales strategies, and ensuring consistent achievement of business goals in a target-driven environment.

Key Responsibilities

• Lead and manage large Telesales / B2C Sales teams to achieve business targets.
• Drive daily, weekly, and monthly sales and revenue targets.
• Monitor and improve key performance metrics including Productivity, Conversion, Attrition, Shrinkage, and Quality.
• Develop and implement effective strategies to improve sales performance and conversion rates.
• Conduct regular 1:1s, coaching, feedback, and performance reviews for team leaders and team members.
• Identify performance gaps and implement appropriate action plans.
• Drive team engagement and maintain high levels of employee productivity.
• Monitor attendance, adherence, productivity, and overall operational performance.
• Work closely with Quality, Training, HR, and Operations teams to achieve business objectives.
• Ensure adherence to defined process, quality, compliance, and customer experience standards.
• Analyze performance data and prepare MIS reports and dashboards for management review.
• Handle escalations and ensure timely resolution of operational and customer-related issues.
• Build a strong performance-driven culture within the telesales function.

Mandatory Requirements

• 8+ years of overall experience in Telesales / B2C Sales / Voice Sales.
• Proven experience in large team handling and people management.
• Strong experience in managing high-volume telesales operations.
• Hands-on experience in managing Attrition and Shrinkage.
• Strong understanding of sales productivity, conversion, and revenue metrics.
• Excellent leadership, communication, coaching, and stakeholder-management skills.
• Strong analytical and problem-solving abilities.
• Proven track record of consistently achieving sales targets.
• Ability to work in a fast-paced and target-driven environment.
• Experience in the insurance or financial services industry will be an added advantage.

Educational Qualification

Graduation is mandatory.

Candidate Profile

We are looking for a strong people leader who can manage large teams, drive sales performance, control attrition and shrinkage, and consistently deliver business results.