Telesales Manager

Policybazaar.com; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Policybazaar is seeking an experienced Manager – Telesales Operations to lead large B2C sales teams, drive performance, and ensure operational excellence in a target-driven environment.

You will monitor metrics like productivity, conversion, attrition, and shrinkage; coach teams; coordinate with Training, Quality, and HR; and deliver MIS and performance reports to guide strategic decisions.

Qualifications

• Graduation is mandatory.
• Regional language proficiency is mandatory.
• Proven experience in hardcore sales and B2C telesales/inside sales operations.
• Experience managing large team sizes and KPIs such as productivity and conversion.

Responsibilities

• Lead and manage large Telesales / B2C Sales teams.
• Drive daily, weekly, and monthly sales targets and revenue goals.
• Monitor KPIs including Productivity, Conversion, Attrition, and Shrinkage.
• Coach, mentor, and motivate team members to improve sales performance.
• Identify performance gaps and implement action plans.
• Manage team performance, attendance, productivity, and adherence.
• Conduct regular performance reviews and provide feedback.
• Collaborate with Training, Quality, HR, and stakeholders to improve performance.
• Ensure adherence to sales processes, quality standards, and compliance.
• Prepare and analyze MIS and performance reports.

Skills

Hardcore Sales

B2C Sales

Telesales / Inside Sales Operations

Large team management

Attrition management

Shrinkage management

Productivity

Conversion

Leadership

Communication

People management

Education

Bachelor's degree

Job description

Policybazaar is looking for an experienced Manager – Telesales Operations to lead large B2C sales teams, drive business performance, and ensure operational excellence in a target-driven environment.

Key Responsibilities

• Lead and manage large Telesales / B2C Sales teams.
• Drive daily, weekly, and monthly sales targets and revenue goals.
• Monitor key performance metrics including Productivity, Conversion, Attrition, and Shrinkage.
• Coach, mentor, and motivate team members to improve sales performance.
• Identify performance gaps and implement appropriate action plans.
• Manage team performance, attendance, productivity, and adherence.
• Conduct regular performance reviews and provide constructive feedback.
• Work closely with Training, Quality, HR, and other stakeholders to improve business performance.
• Ensure adherence to sales processes, quality standards, and compliance requirements.
• Prepare and analyze MIS and performance reports.

Mandatory Requirements

• Strong experience in Hardcore Sales.
• Proven experience in B2C Sales.
• Hands-on experience in Telesales / Inside Sales Operations.
• Experience managing large team sizes.
• Strong experience in managing Attrition and Shrinkage.
• Strong understanding of sales metrics such as Productivity and Conversion.
• Excellent leadership, communication, and people-management skills.
• Graduation is mandatory.
• Regional language proficiency is mandatory.
• Immediate Joiners / Candidates with up to 15 days' notice period preferred.