International Process

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Salary upto 3.50 LPA- 5 LPA

Lucrative Incentives

5 Days working

24*7 Shifts / Night shifts

Cab facility

Job Location : Gurugram/Noida

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring International Support Executives. Freshers and candidates with international customer support experience can apply.

The role involves resolving queries, delivering professional written English responses, maintaining accurate records, and meeting daily/monthly targets. Rotational shifts, including night shifts, are part of the process at the Gurugram office.

Qualifications

• Freshers or candidates with international customer support experience can apply.
• Graduate education is required.
• Good written English and typing speed are essential.
• Shift flexibility for rotational/night shifts is expected.

Responsibilities

• Resolve customer queries according to company policies and processes.
• Respond to customers professionally in clear English.
• Maintain records and update customer information after calls.
• Strive to achieve daily/monthly targets for response time, quality, productivity, and satisfaction.
• Escalate unresolved issues to the appropriate senior team.
• Provide accurate information and solutions to customers.
• Work in rotational shifts including night shifts.

Skills

Written English

Typing speed

Computer skills

Education

Graduate

Job description

Job description

We are hiring International Support Executives for our Gurgaon location. Freshers and candidates with relevant international customer support experience can apply.

Role & responsibilities

• Resolve customer queries: Provide correct information and solutions according to company policies and processes.
• Good written communication: Respond to customers professionally with clear and grammatically correct English.
• Customer satisfaction: Make sure customers receive a helpful and positive support experience.
• Escalate issues: Forward complicated or unresolved customer issues to the appropriate senior/team.
• Maintain records: Properly update customer information and details after handling calls
• Meet targets: Achieve daily/monthly targets related to response time, quality, productivity, and customer satisfaction.
• Work in shifts: Be comfortable working in rotational shifts, including night shifts, depending on the process.

Preferred candidate profile

• Freshers can apply graduates
• Education: Graduate
• Experience: Freshers as well as candidates with international BPO/customer support experience can apply.
• English communication: Good written English is important because the role involves chatting with international customers.
• Typing skills: Candidates should have decent typing speed and accuracy.
• Computer skills: Basic knowledge of computers, email, internet, and MS Office is preferred.
• Shift flexibility: Candidates should be comfortable with rotational/night shifts.
• Customer-handling skills: Should be polite, patient, professional, and able to understand customer problems.
• Location: Candidates who can work from the Gurgaon/Gurugram office should apply.

Perks and Benefits

• Salary upto 3.50 LPA- 5 LPA
• Lucrative Incentives
• 5 Days working
• 24*7 Shifts / Night shifts
• Cab facility
• Job Location : Gurugram/Noida