Senior Executive - Operations

Mahindra Logistics Ltd; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mahindra Logistics Ltd invites applications for Senior Executive Operations. This role oversees shift-level sort center operations, ensuring timely inbound/outbound movement, adherence to SLAs and high team productivity.

You will lead a cross-functional team, manage manpower, monitor KPIs, and drive continuous improvement initiatives across Lean, Kaizen and 5S. You will coordinate with Transportation, Customer Service, Inventory and HR to maintain smooth operations, resolve bottlenecks, and

Qualifications

• 25 years of experience in sort center/warehouse/logistics or supply chain operations
• Experience in managing shift-level operations and team productivity
• Proven ability to improve efficiency using Lean, Kaizen and 5S

Responsibilities

• Oversee end-to-end shift operations including inbound, outbound, sortation, staging and dispatch.
• Ensure shipment processing and sortation meet defined SLAs and TATs.
• Lead and motivate associates, shift leads and line-haul support teams.
• Conduct daily briefings, manage manpower allocation and optimize resources by volume.
• Monitor KPIs, MIS data, throughput, TAT and drive corrective actions.
• Identify process gaps and implement Lean, Kaizen and 5S initiatives to improve efficiency.
• Ensure optimal utilization of sortation equipment and automation systems.
• Adhere to SOPs, quality standards, safety protocols and audit requirements.
• Coordinate with Transportation, Customer Service, Inventory, HR and vendors.
• Handle escalations and resolve bottlenecks to ensure business continuity.
• Prepare daily/weekly MIS and performance dashboards; report to management.

Skills

Sort Center Ops

Team Shift Management

Manpower Planning

KPI & MIS Analysis

SLA & TAT Management

Lean & 5S Kaizen

Quality & Safety Compliance

Stakeholder Escalation

Communication & Problem-solving

Job description

Senior Executive Operations

Experience: 25 years | Function: Sort Center / Warehouse Operations

Role Overview

Responsible for managing shift-level sort center operations, ensuring shipment movement, SLA adherence, team productivity, quality, safety, and operational efficiency.

Key Responsibilities

• Manage end-to-end shift operations, including inbound, outbound, sortation, staging, and dispatch.
• Ensure shipment processing and sortation are completed within defined SLAs and TATs.
• Lead and motivate associates, shift leads, and line- haul support teams.
• Conduct daily briefings, manage manpower allocation, and optimize resources based on volume.
• Monitor productivity, throughput, TAT, SLA, and operational KPIs and drive corrective actions.
• Identify process gaps and implement Lean, Kaizen, and 5S initiatives to improve efficiency.
• Ensure optimal utilization of sortation equipment and automation systems.
• Ensure adherence to SOPs, quality standards, safety protocols, and audit requirements.
• Conduct operational audits and support RCA and corrective/preventive actions.
• Coordinate with Transportation, Customer Service, Inventory, HR, and external vendors.
• Handle operational escalations and resolve bottlenecks to ensure business continuity.
• Prepare daily/weekly MIS, incident reports, and performance dashboards.
• Present operational performance, key gaps, and action plans to management.

Key Skills

• Sort Center / Warehouse / Logistics Operations
• Team Shift Management
• Manpower Planning
• KPI, MIS Data Analysis
• SLA / TAT Management
• Lean, Kaizen 5S
• Quality, Safety Compliance
• Stakeholder Escalation Management
• Strong communication and problem-solving skills

Preferred Experience

• 25 years of experience in sort center, warehouse, logistics, e-commerce, or supply chain operations.
• Experience in team handling and shift operations preferred.
• Willingness to work in rotational shifts.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.