Assistant Team Lead

Delhivery; Kharagpur; Vor Ort; INR 279.000 - 446.000; Vollzeit

Zusammenfassung

Delhivery in India seeks an Operations Supervisor to oversee end-to-end order fulfilment, including sorting, scanning and loading, ensuring on-time dispatch with strict adherence to TAT. The role requires leading a team of delivery executives, loaders, and warehouse staff, and managing shifts and attendance to maintain smooth operations.

The candidate will monitor KPIs, report daily MIS updates, handle escalations, and ensure SOP compliance and safety guidelines across the site in West Bengal.

Qualifikationen

• Experience in logistics, supply chain, or delivery operations preferred.
• Experience managing teams and coordinating field staff.
• Familiarity with warehouse or logistics reporting software.

Aufgaben

• Oversee order fulfilment including inbound/outbound sorting, scanning, bagging and loading.
• Monitor KPIs such as delivery success rate and order accuracy; prepare MIS updates.
• Lead, train and manage delivery executives, loaders and warehouse staff; roster management.
• Resolve on-ground issues, aging shipments, and investigate delays or damages.
• Ensure SOP compliance, safety guidelines, and company policies.

Kenntnisse

Team leadership

Problem solving

Reporting with logistics software

Ausbildung

Bachelor's degree in Supply Chain Management or Logistics

Jobbeschreibung

Role & responsibilities

• Operational Management: Oversee order fulfillment, including inbound/outbound sorting, scanning, bagging, and loading. Ensure timely dispatches and adherence to Turnaround Time (TAT).
• Team Supervision: Lead, train, and manage delivery executives, loaders, and warehouse associates. Handle shift allocations, attendance tracking, and roster management.
• Performance Monitoring: Track KPIs such as delivery success rate, order accuracy, and productivity. Prepare daily operational reports and MIS updates.
• Issue Resolution: Handle on-ground escalations, address high-aging shipments, and investigate the root cause of shipment damages or delays.
• Compliance: Ensure adherence to Standard Operating Procedures (SOPs), safety guidelines, and company policies.

Preferred candidate profile

• Experience: Typically requires a minimum of 1-3 years in logistics, supply chain, or delivery operations.
• Skills: Strong team-handling capabilities, problem-solving skills, and basic proficiency in using logistics or warehouse software for reporting.
• Education: A bachelor's degree is usually required, with a preference for degrees in Supply Chain Management or Logistics.