Senior Manager ? Operations

Mahindra Logistics Ltd; Surat; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Mahindra Logistics Ltd in Surat seeks a Senior Manager Operations to lead end-to-end e-commerce operations, fulfillment center management, inventory control, and supply chain performance. The role emphasizes operational excellence, cost optimization, data-driven decision-making, automation, and scalable growth.

You will drive large-scale fulfillment, manage budgets, monitor KPIs with dashboards, and mentor teams while ensuring compliance with SOPs, quality and safety standards.

Qualifications

• 810 years of experience in E-commerce Operations, Supply Chain, Logistics, Retail, or the 3PL industry.
• Minimum 5 years of team management experience.
• Experience managing large-scale fulfillment operations and online marketplace businesses.
• Exposure to WMS, OMS, ERP systems, and analytics tools.
• Graduate or postgraduate in Operations, Supply Chain Management, Business Administration, or a related field.

Responsibilities

• Lead large-scale e-commerce and fulfillment center operations, ensuring productivity, quality, and SLA adherence.
• Oversee inventory planning, stock accuracy, order fulfillment, and supply chain efficiency.
• Track operational KPIs and prepare management dashboards to monitor performance.
• Analyze business data to identify trends, risks, and improvement opportunities.
• Drive automation, digital transformation, and process improvement initiatives.
• Implement Lean Management practices to improve productivity, scalability, and operational efficiency.
• Manage vendors, stakeholders, and cross-functional teams to ensure seamless operations.
• Lead, mentor, and develop teams while driving accountability and performance.
• Manage operational budgets, optimize costs, and improve resource utilization.
• Ensure compliance with operational SOPs, quality standards, safety requirements, and company policies.

Skills

E-commerce ops

Fulfillment center mgmt

Supply chain mgmt

Data analytics

Excel

Power BI

ERP/WMS/OMS

Vendor mgmt

Team leadership

Education

Graduate or postgraduate in Operations/SCM/Business Administration

Tools

ERP/WMS/OMS systems

Job description

Senior Manager Operations

Department: Operations

Industry: E-commerce / Supply Chain Logistics

Job Summary

Responsible for leading end-to-end e-commerce operations, fulfillment center management, inventory control, and supply chain performance. The role focuses on operational excellence, cost optimization, data-driven decision-making, automation, and scalable business growth.

Key Responsibilities

• Lead large-scale e-commerce and fulfillment center operations, ensuring productivity, quality, and SLA adherence.
• Oversee inventory planning, stock accuracy, order fulfillment, and supply chain efficiency.
• Track operational KPIs and prepare management dashboards to monitor performance.
• Analyze business data to identify trends, risks, and improvement opportunities.
• Drive automation, digital transformation, and process improvement initiatives.
• Implement Lean Management practices to improve productivity, scalability, and operational efficiency.
• Manage vendors, stakeholders, and cross-functional teams to ensure seamless operations.
• Lead, mentor, and develop teams while driving accountability and performance.
• Manage operational budgets, optimize costs, and improve resource utilization.
• Ensure compliance with operational SOPs, quality standards, safety requirements, and company policies.

Required Qualifications Experience

• 810 years of experience in E-commerce Operations, Supply Chain, Logistics, Retail, or the 3PL industry.
• Minimum 5 years of team management experience.
• Experience managing large-scale fulfillment operations and online marketplace businesses.
• Exposure to WMS, OMS, ERP systems, and analytics tools.
• Graduate or postgraduate in Operations, Supply Chain Management, Business Administration, or a related field.

Required Skills

• E-commerce and fulfillment center operations management.
• Supply chain, inventory planning, and logistics management.
• Data analytics, business intelligence, and KPI reporting.
• Advanced MS Excel, Power BI, ERP/WMS/OMS systems.
• Vendor management, financial planning, and cost optimization.
• Team leadership, stakeholder management, and process improvement.

Key Performance Indicators (KPIs)

• Fulfillment productivity and operational efficiency.
• Inventory accuracy and order fulfillment performance.
• SLA adherence and customer service levels.
• Cost optimization and budget performance.
• Automation impact and process improvement.
• Team productivity and operational scalability.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.