Senior Executive – HITL (Human-in-the-Loop)

Sagility Limited; Bengaluru Urban; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sagility Limited is seeking a Recruitment Specialist in Bengaluru, India, to optimize AI-assisted hiring processes. The role involves reviewing candidate profiles, ensuring compliance, and collaborating with stakeholders to improve hiring outcomes.

The ideal candidate should have 1-4 years of experience in recruitment, a graduate degree (MBA/PGDM in HR preferred), and familiarity with ATS systems. This position provides an opportunity to work in a dynamic BPO/BPM environment that values transparency and efficiency.

Qualifications

• 1-4 years of recruitment experience, preferably in BPO/BPM/high-volume hiring environments.
• Experience in screening candidates and making hiring decisions.

Responsibilities

• Review and evaluate candidate profiles using recruitment tools.
• Provide structured feedback to improve AI recommendations.
• Identify and flag potential bias anomalies in recommendations.
• Participate in calibration sessions for AI recommendations.
• Collaborate with internal teams for accurate hiring outcomes.

Skills

Experience with AI-enabled recruitment platforms

Data dashboards and analytics exposure

Experience in large-scale hiring programs

Education

Graduate in any discipline (MBA/PGDM in HR preferred)

Tools

Recruitment tools/ATS

Job description

Overview

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Key Responsibilities

1. AI-Assisted Hiring Decisions

   Review the daily shortlist of candidates recommended by the Recruitment engine. Evaluate candidate profiles using human judgment, recruitment experience, and business context. Make hire / no-hire decisions within defined SLAs. Document the decision rationale in the system to maintain transparency and audit readiness. Ensure consistency in decision‑making aligned with organizational hiring standards.

2. AI Feedback and Continuous Improvement

   Provide structured feedback to Recruitment engine on rejected or borderline candidates to improve recommendation accuracy. Partner with Recruitment engine’s Recruitment Decision Platform (RDP) to calibrate hiring criteria and improve AI recommendations. Ensure all decisions are accompanied by clear feedback entries to support system learning.

3. Bias Monitoring and Compliance

   Identify and flag potential bias anomalies or inconsistencies in candidate recommendations. Escalate flagged cases to the Compliance or Governance team or Manager where required. Maintain adherence to ethical and compliant hiring practices.

4. Calibration and Quality Assurance

   Participate in regular calibration sessions to compare AI recommendations with human decision outcomes. Provide insights to refine decision thresholds and frameworks. Work with stakeholders to ensure the AI system aligns with business hiring priorities and workforce strategy.

5. Escalation and Stakeholder Collaboration

   Escalate complex or specialized hiring cases to subject matter experts (SMEs) when additional input is required. Collaborate with recruiters, hiring managers, and internal teams to ensure accurate hiring outcomes. Track and maintain decision turnaround time to meet agreed SLAs.

Eligibility Criteria

• Education: Graduate in any discipline (MBA/PGDM in HR preferred).
• Experience: 1-4 years of recruitment experience, preferably in BPO/BPM/high‑volume hiring environments. Experience in screening candidates, making hiring decisions, and working with recruitment tools/ATS.

Preferred Skills

• Experience working with AI‑enabled recruitment platforms or ATS systems.
• Exposure to data dashboards, analytics, or recruitment metrics.
• Experience in large‑scale hiring programs in BPO/BPM organizations.

Location

BLR, AMR TECH PARK 2A - GF - GoodsIndia.